Refund policy

We want you and your cat to love Streamside. If you're not satisfied within 30 nights of delivery, contact us for a full refund — no restocking fees.

Items should be returned in usable condition. Refunds are issued to your original payment method within 5–7 business days of us receiving the return. Return shipping is the customer's responsibility unless the item arrived defective.

1-Year Warranty: Defective units are covered by our 1-year warranty on the pump and battery — we'll replace them free of charge.

To start a return or warranty claim, email us with your order number and we'll reply within 24 hours (Mon–Fri).